If Service People Can’t Sell
In pest control there is a division between companies with “universal pest control technicians” and those with the belief that “service people are service people and salespeople are salespeople.” There...
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The Oblivious Customer Service Error
Yesterday I headed up the coast of Israel on my vacation in the north. Before talking about bad customer service, I am obligued to say that I loved two restaurants located side by side in the town of...
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The Twilight Zone of Reputation Management
Preserving and enhancing the reputation of a business has entered a new twilight zone with social media. The websites that focus in this arena are a moving target, as are the search engines that track...
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The Yin Yang of Sales and Service
When weighing the benefits of having one sales team and one separate service team vs. a combined sales/service team I believe something may be missing in the equation. When you have separate sales and...
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Weathering the Choices
Whether to work or not to work during inclement weather, that is the question for service companies as they send out their truck fleets to do business each day. There are schedules to keep and money...
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Diatomaceous Earth – What’s so good about it?
I’ve noticed that a lot of people continue to visit a post I wrote 2 years ago entitled Food Grade vs. Pool Grade Diatomaceous Earth – Possible Confusion. Since then, I have come across an increasing...
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Dog Bites – A Warning to Pest Control Service Companies
Recent and severe dog attacks in San Diego have raised alarm about the dangers posed by certain dog breeds, the manner in which dogs are kept, the number of unregistered dogs and laws that determine...
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When Pests Are Not Pests
This past spring I was in Estonia when I joined my wife’s business trip to the University of Tartu for a scientific convention. We traveled from Riga, Latvia to Tartu and Tallinn, Estonia and then to...
View ArticleLos Angeles PestPac User Meeting
This morning I’m in Los Angeles attending a PestPac technology meeting. It’s been too long since I last did a detailed analysis of PestPac software and felt it was time to get curreent. I’ve been using...
View ArticleThe Culture of the Negotiated Pest Control Transaction
Culture and Negotiating Price If you’ve ever lived in different countries or even different regions of the United States, you have learned that we do have real differences beyond personality. Our...
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